This month, we are looking at Trove, an app built to help businesses chase unpaid invoices without losing their personal touch.

Trove automates the manual work of debt collection and helps turn it into a positive customer experience.

What does Trove do?

Trove sends follow-up emails through your own Gmail or Outlook account, so they look and sound like they come from you rather than a generic collections tool. Features include:

  • Full control over when emails are sent, with manual review available for as long as you want it
  • Workflows built around your customers, with automatic segmentation by size, account code or amount overdue
  • Integrations with email, Xero, Slack, Microsoft Teams and CRM systems to keep your whole team in the loop
  • Unlimited team members added at no extra cost, so finance, sales and customer success can collaborate in one place
  • Suggested actions based on customer replies, such as updating an expected payment date in Xero when a customer says they will pay by a certain day

How does it connect with Xero?

Trove syncs with Xero in real time, updating as your Xero data changes and vice versa. It works across multiple entities where needed and charges based on the features you use rather than your revenue or user numbers.

For businesses juggling credit control alongside everything else, the combination of Trove and Xero can take a significant amount of chasing and admin off your plate.

Interested in finding out more?

Trove is one of a number of apps we help clients integrate alongside their core accounting software.

If outstanding invoices are taking up more of your time than they should, please get in touch with our team.