HMRC has confirmed that it will begin phasing out most paper letters from spring 2026, as part of its wider plan to modernise communications and reduce annual costs by around £50 million.
The shift forms part of the department’s “digital by default” strategy, which aims for the majority of taxpayer interactions to take place online or through the HMRC app by the 2029 to 2030 tax year.
What is changing next year?
From 2026, taxpayers who already use HMRC’s online services or app will receive email alerts directing them to view new correspondence in their personal tax account, rather than receiving physical letters.
Paper letters will still be available, but only for those who opt out or are considered digitally excluded.
HMRC has said that individuals who prefer traditional communication routes will retain that choice, but the default for all digital users will be electronic notifications.
To support the transition, new legislation in Finance Bill 2025 to 2026 will give HMRC the authority to request digital contact details, such as email addresses or mobile numbers, at key interaction points including annual filing.
This will allow the department to notify taxpayers of new documents across all tax services, regardless of the issue involved.
When do I need to prepare?
The changes will be introduced gradually as different HMRC systems become ready. Not all services can currently operate digitally, particularly in areas like Inheritance Tax, where paper forms remain essential.
HMRC acknowledges that improvements are still required to ensure online guidance and digital communications match the clarity of traditional correspondence.
Security will be a priority as the new system is rolled out, especially following last year’s breach involving personal tax accounts.
HMRC has committed to maintaining accessible paper services for those unable to use digital channels, with support available for older taxpayers and individuals with disabilities.
For most taxpayers who already use digital services, the main difference from 2026 onwards will be fewer brown envelopes on the doorstep and more email prompts to check their HMRC account.
If you need any guidance on these upcoming changes to HMRC’s communication methods or need assistance moving to these new digital channels, please get in touch.
